---
title: Cash on Delivery to Prepaid Conversion
slug: cash-on-delivery-to-prepaid-conversion
createdAt: 2026-03-30T07:33:25.002Z
---

These messages encourage customers who choose Cash on Delivery (COD) to switch to a prepaid payment method. This helps reduce risks like cancellations and uncollected orders and streamlines the payment process.

**How the COD to Prepaid Feature Works:**

- **COD Confirmation Message**: Users receive a COD confirmation message with their order details when they place an order with cash-on-delivery as their payment method. This message prompts them to **‘Confirm’** or ‘**Cancel’** their order.
- **COD to Prepaid**: After confirming their COD order, users are sent a message to prepay for their purchase. An additional benefit in the form of a discount is offered to incentivise prepayment.
- **Payment Process**: If the user chooses to prepay, they can proceed by clicking on the '**Pay Now**' option. They will be provided with a payment link, which is sent to the user for secure online payment.
- **Prepaid Confirmation**: Following successful payment, users receive a prepaid confirmation message, confirming the completion of their prepaid order.

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It will be available for users having Shopify/Woocommerce integrated into their AlertsPanel portal.

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- Go to the ‘**Store’ **tab on the left menu ->** ‘Feature Configurator**’
- Enable the **COD to Prepaid Notifications **toggle.
- If the feature is already enabled, select **‘Edit Settings’** to modify the notification settings as needed.

![](https://api.archbee.com/api/optimize/OU5UdaMPxQUGPsWA2FL92/Du8qH8Uyl-ZOt7_7NJilk_image.png)

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- Here you can configure the following - 
  - **Change the template message** for **Order Confirmation (COD)**, **Convert COD to Prepaid** and **Prepaid Order Confirmation **messages. 
  - **Add the discount code **to auto-apply upon checkout. 



![](https://api.archbee.com/api/optimize/OU5UdaMPxQUGPsWA2FL92/_4AETPObnYhihFpNUG1wE_image.png)

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- **Checkbox to enable auto-apply discount code**: A discount code field will be made available if selected. 
- **Add Discount Code**: The discount code added in this field will be auto-applied when you checkout from the “**Convert COD to Prepaid**” message.

##

- **Order Confirmation (COD) Message: **This message is sent to a customer after they place an order using Cash on Delivery (COD) as their payment method. The message includes all the order details and prompts users to either **‘Confirm’** or ‘**Cancel’** their order.

**Path**: WA Notification COD To Prepaid Order Update

![](https://api.archbee.com/api/optimize/OU5UdaMPxQUGPsWA2FL92/_KBKscUCqJbh2x1_wB2E1_image.png)

- **Convert COD to Prepaid Message: **This message is sent to customers who have selected COD as their payment option. After confirming their COD order, this message encourages them to switch their payment method to a prepaid option and provides them with a discount and payment link to pay online.

**Path**: WA Notification COD To Prepaid Conversion

![](https://api.archbee.com/api/optimize/OU5UdaMPxQUGPsWA2FL92/EQnkIjcHDn0BKOwYhGz1p_image.png)

- **Prepaid Order Confirmation Message: **Similar to the COD order confirmation, this message confirms the order placed using a prepaid payment method.

**Path**: WA Notification COD To Prepaid Conversion

![](https://api.archbee.com/api/optimize/OU5UdaMPxQUGPsWA2FL92/oBNDjZRLdG-WEG0rGgNJA_image.png)

**How To Change The Template Message For COD to Prepaid Notifications?**

- **“View Template”**: These buttons will redirect you to their respective paths in the path builder.
- Click on the **Template Message node** which has the default message. 
- If the template message <u>is already created</u> and approved by Meta then you can simply select the template you wish to add. If the template message <u>is not created</u> then you create a new template and add.
- If any <u>variables are present</u> in the template message then add the relevant attribute or a fixed value in the field. <u>Please note</u> -  Attributes should be added in curly brackets. 
- If <u>Media is present</u> (Image/Video/Document) in the template then add the media link in the image field. 
- Save the node.
- **List of Attributes** for some of the details are as follows:
  - **Customer Name** -> *&#x7B;&#x7B;shopifyWebhook.customer\_name}}*
  - **Order Number&#x20;**-> &#x7B;&#x7B;shopifyWebhook.order\_number}}
  - **COD to Prepaid Conversion discount code** - *&#x7B;&#x7B;bot.codToPrepaidCode}}*
  - **Order Details Link&#x20;**- &#x7B;&#x7B;shopifyWebhook.shortened\_status\_url\_alias}}
  - **Order Status Link -&#x20;**&#x7B;&#x7B;shopifyWebhook.order\_status\_url}}
  - **Shopify Order Tracking URL** - &#x7B;&#x7B;shopifyWebhook.tracking\_number}}