CleverTap

availability availability clevertap integration is available for all existing and new direct shopify/woocommerce, growth, pro, and enterprise 2024 customers, as well as wl partners and resellers it is listed under the 'marketing' category in the 'new integration v2' section how to set up clevertap integration on alerts panel how to set up clevertap integration on alerts panel step 1 adding clevertap integration step 1 adding clevertap integration navigate to integrations > cloud integrations > my integrations select clevertap from the list and click connect a modal will appear prompting you to select your bot after selecting your bot, enter your preferred path for integration click next to proceed step 2 configuring the integration step 2 configuring the integration after selecting your bot and path, you will receive the following details http endpoint (read only, with a copy icon) delivery report callback url (input field to paste clevertap’s delivery report url) authorization header key authorization value basic \<api key> (this key will be generated and displayed) step 3 configuring alerts panel as a provider on clevertap step 3 configuring alerts panel as a provider on clevertap log in to your clevertap account navigate to settings > channels > whatsapp select provider as 'generic (other)' copy the http endpoint from alerts panel and paste it into clevertap copy the delivery report callback url from clevertap and paste it into alerts panel choose an authentication method in clevertap select basic authentication or headers if using headers , set up the key value pair as key authorization value basic \<api key> click save to complete the integration step 4 creating the api key for clevertap step 4 creating the api key for clevertap go to integration > alerts panel api create a new api key with the app name as clevertap if the api key limit (5) is reached, the 6th api key will override an existing one step 5 configuring the script node on alerts panel step 5 configuring the script node on alerts panel add a script node in the selected path and connect it to the start button name the script node as clevertap if adding multiple nodes, name them sequentially (e g , clevertap 2, clevertap 3, etc ) pre configure the script with the following code var request = { "to" {{to}}, "template" {{template}}, "components" {{components}}, }; process({"data" {"type" "template", "payload" request, "integration" "clevertap"}}); previously connected nodes will be disconnected , and the clevertap script node will be connected step 6 sending campaigns from clevertap step 6 sending campaigns from clevertap in clevertap, go to segments and upload a custom segment click campaign and select whatsapp as the channel click new campaign choose the type of campaign and select the customer segment define the customer payload if the template has a quick reply button , add the flow key find the flow key in alerts panel under path > path info save the flow key in the format flow \<flow key> click publish to launch the campaign analytics will start appearing in clevertap to track campaign performance final steps and notes final steps and notes ensure the same template is created on both alerts panel and clevertap paste the generated http endpoint and authorization headers into clevertap copy the delivery report callback url from clevertap into alerts panel to finalize the integration wl partners will not see the 'click here to know more' option , whereas direct customers will