Filter FAQ

the filter faq node allows you to choose which faq categories the bot can access in a particular conversation path this is useful for limiting the scope of the bot's responses when needed some examples only enable sales faqs in the sales path restrict to support topics in the customer service flow show only product faqs in the product details path how to use? how to use? adding a filter faq node is simple, just follow the steps below step 1 in the builder , click "+add node" step 2 select the filter faq node under process and flow step 3 choose which faq categories to enable from the dropdown step 4 click "save" when done functionality functionality the faq filter node lets you restrict which trained faq responses the bot can access it uses the faq categories you defined this is useful when you have similar questions but want different answers based on products/services user roles or other attributes for example, an hr bot could control intents and actions by employee role to do this, add the faq filter node where a category selection is made choose which category/categories to enable there you can also select multiple categories to filter on to reset filters, pick the blank option or "all" categories this clears any existing filters applied note the default category is always searchable and unaffected by filters this handles common queries and allows resetting filters the faq filter node lets you restrict bot responses by faq category to improve relevancy filter by attributes like products, user roles, etc for more contextual answers