Interactions

1 introductio 1 introductio n n an interaction can be defined as a user action (a query or a message sent or an action taken in terms of a button/option click) leading to single or multiple responses from the chatbot an individual conversation or session of a user with a bot will typically consist of multiple back and forth interactions 2 additional cases & types 2 additional cases & types 2 1 live chat with respect to live chat responses as well, the above holds true just that the response would be from the human agent and not the chatbot 2 2 broadcast outside of the above, each outbound message per user sent as part of a broadcast or a campaign would be treated as a single interaction 2 3 file uploads file uploads are tracked separately and besides the regular chatbot interactions and include the scenarios where the end user has had to upload a file to continue with the flow 2 4 voice interactions voice interactions – voice to text and text to voice is handled using google voice and would be tracked/charged separately by your google voice account for more details on how to set up voice on engati, refer to this document