---
title: Interactions
slug: interactions
createdAt: 2025-02-25T12:56:32.737Z
---

## <font color="#F6B32A">1. Introductio</font><font color="#F6B32A">n</font>

An interaction can be defined as a user action (a query or a message sent or an action taken in terms of a button/option-click) leading to single or multiple responses from the chatbot. An individual conversation or session of a user with a bot will typically consist of multiple back and forth interactions.

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### 2.1 Live Chat

With respect to Live Chat responses as well, the above holds true just that the response would be from the human agent and not the chatbot.

### 2.2 Broadcast

Outside of the above, each outbound message per user sent as part of a broadcast or a campaign would be treated as a single interaction.

### 2.3 File Uploads

File Uploads are tracked separately and besides the regular Chatbot interactions and include the scenarios where the end-user has had to upload a file to continue with the flow.

### 2.4 Voice Interactions

Voice interactions – Voice to Text and Text to Voice is handled using Google Voice and would be tracked/charged separately by your Google Voice account. For more details on how to set up Voice on AlertsPanel, refer to this document.