Alerts Panel - User Guide
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Building Your Bot
Configuring Integrations

MoEngage

6min

Introduction

The MoEngage integration with Alerts Panel enables businesses to leverage MoEngage’s advanced analytics, segmentation, and personalization capabilities along with Alerts Panel’s WhatsApp automation and chatbot solutions. This integration helps businesses engage effectively with customers on WhatsApp by automating campaigns and tracking message delivery.

Availability

The MoEngage integration is available for all Alerts Panel customers with access to WhatsApp services. It is listed under the Integrations section of the Alerts Panel platform.

How to Set Up MoEngage Integration on Alerts Panel

Step 1: Adding MoEngage Integration

  1. Navigate to Integrations > Cloud Integrations > My Integrations.

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  2. Select MoEngage from the list and click Connect.

  3. Enter an integration name to identify this connection.

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  4. Enter your Account Name and click Next.
  5. Select your bot and your desired path, then click Next.

  6. A pop-up appears with the following fields:

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  • HTTP Endpoint – Copy this URL; you will need to paste it into MoEngage.
  • Delivery Report Callback URL – Leave this blank for now; it will be copied from MoEngage later.
  • Authorization Header:
    • Key (Prefilled)
    • Value (Prefilled) – Copy this value; it will be pasted into LeadSquared.
  • Do not click "Save" yet. Open a new tab and proceed to Part 2.

Step 2: Configure Sender Details in MoEngage

  1. Log in to your MoEngage account.
  2. Enter the sender configuration details:
    • Sender Name: A recognizable name for the sender profile in MoEngage (5-50 characters).
    • WhatsApp Business Number: The registered phone number associated with Alerts Panel’s WhatsApp Business API (WABA number).
    • Authorization
    • Delivery Tracking URL: Copy and paste this from MoEngage into Alerts Panel’s dashboard.

Step 3: Update Delivery Tracking & Authentication

  1. Copy the MoEngage Delivery Tracking URL.
  2. Navigate to your Alerts Panel Dashboard.
  3. Paste it in the configuration window for MoEngage Integration.
  4. Click on Update Configuration to generate the API Secret (Authorization) from Alerts Panel.

Step 4: Finalize Authorization in MoEngage

  1. Copy the API Secret from Alerts Panel.
  2. Jump back to your MoEngage account.
  3. Paste the API Secret into the Authorization field.
  4. Click Save to successfully complete the integration.



Updated 03 Apr 2025
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